Client Account Manager
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Job Description
Client Account Manager leading B2B and e-commerce client strategies at Finch, a performance marketing agency. Coordinating paid media, SEO, creative, and analytics specialists to drive growth.
Responsibilities:
- Own strategy for each client account, including goals, KPIs, and quarterly roadmaps
- Run recurring client meetings
- Manage stakeholders and document next steps
- Analyze performance against business metrics including ROAS, CPA, CAC versus LTV, and organic growth
- Coordinate actions with Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics specialists
- Identify and scope growth opportunities, including new channels, tests, and budget expansions
- Identify retention risks early
- Build mitigation plans across the client portfolio
- Serve as the main strategic contact for a portfolio of clients
Requirements:
- 5+ years as an Account Manager or Account Director at a marketing agency (performance or digital)
- Experience owning several B2B client accounts simultaneously, including client relationship management, account growth, and project management
- Experience managing advertising-driven accounts involving Paid Search, Paid Social, and Programmatic/DSP
- Experience coordinating channel specialists
- Solid grasp of attribution, KPIs, and optimization logic
- Fluent written and spoken English
- Comfort leading strategic conversations with senior client stakeholders
- Base in Latin America or Africa, or anywhere up to UTC+2
- Availability to work roughly 9am–5pm US Central/Mountain time
- Experience with SEO-driven accounts is nice to have
- Experience with US or international clients is nice to have
Benefits:
- Fully distributed team across the US, LATAM, Europe, and APAC
- Flexible work environment
- Meaningful impact from day one
- Culture of curiosity, transparency, and ownership
- Empowerment to make decisions
- Collaboration with high-caliber specialists
- Experimentation, cross-training, and growth opportunities
- Work-life balance
- High performance without overwork
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