Account Manager
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Job Description
Account Manager guiding health-plan partnerships, contracts, and client outcomes at Evolent. Supporting Advance Care Planning and member-facing healthcare products.
Responsibilities:
- Support an assigned book of business strategically to achieve relationship, growth, retention, and customer objectives
- Manage risks and develop opportunities associated with current clients
- Cultivate productive, trusted relationships with C-level executives and internal and external stakeholders
- Use data-driven resources to run efficient and effective client meetings and work sessions with relevant SMEs
- Maintain deep subject matter expertise on program value and operations for Evolent’s Advance Care Planning and member-facing products
- Lead regular Partnership Review Meetings, including relationship mapping, issue identification, and action planning, ahead of Client Value Meetings
- Advocate for partner culture and serve as an ambassador within Evolent
- Act as the go-to expert on client priorities and navigating the health plan organization
- Manage all aspects of assigned client contracts
- Ensure contract performance through risk management, SLA assurance, rate/savings maximization, benefit analysis, and adherence to client legal and regulatory requirements
- Travel once a year for a team onsite, usually 2–3 days
Requirements:
- Bachelors’ Degree or equivalent work experience
- 1+ years in client or account management roles
- 2+ years broad-based Health Plan experience
- Ability to find creative solutions in an ever changing and growing environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels, including at the C-level
- Exceptionally high Emotional Intelligence and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity
- Government-issued photo ID submission and identity verification during interviews
- Comprehensive background check
- In-person I-9 verification
- May be subject to drug screening prior to employment
- High-speed internet over 10 Mbps at home
- Ability for call center employees to plug directly into the home internet router
Benefits:
- Work/life balance
- Flexible work arrangements
- Autonomy to get things done
- Health insurance benefits for qualifying employees
- Team onsite once a year (usually 2–3 days)
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