Client Management Associate
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Job Description
Client Management Associate guiding employer clients through onboarding, engagement, utilization, and retention for Teladoc Health’s virtual care programs. Partnering with brokers and cross-functional teams to improve registrations and renewals.
Responsibilities:
- Own the post-sale onboarding experience for newly implemented employer groups
- Conduct welcome outreach through email, phone, and virtual onboarding meetings
- Serve as the primary Client Success contact during implementation and transition from Sales
- Deliver onboarding education on products, implementation timelines, eligibility, reporting, and resources
- Partner with brokers throughout implementation
- Support employee launch activities through educational webinars and client-specific kickoff meetings
- Manage an assigned portfolio of employer groups, brokers, and strategic partners
- Develop engagement strategies to increase member registrations and utilization
- Execute quarterly communication campaigns and coordinate educational webinars
- Resolve client and member issues with Member Experience
- Identify opportunities to expand employee eligibility and enrollment
- Monitor utilization and registration trends
- Execute proactive outreach campaigns for low-utilization groups
- Analyze performance metrics and recommend engagement strategies across virtual care offerings
- Present utilization data and strategic recommendations to brokers and employer groups
- Conduct retention outreach for at-risk accounts and participate in save strategies
- Collaborate with Sales and Renewals on client transitions and long-term success
- Maintain accurate client records across internal systems
- Track utilization, enrollment, registration, engagement, and retention metrics
- Identify retention-risk trends and recommend scalable process improvements
Requirements:
- 1+ years of experience in a customer-facing role at a digital health, healthcare, wellness, benefits, or SaaS company
- Strong interpersonal, relationship-building, and listening skills
- Natural, effective consultative style
- Flexibility and agility to work cross-functionally in a fast-paced environment
- Strong focus on results
- Problem-solving skills and keen attention to detail
- High productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
- Must be currently authorized to work in the United States without visa sponsorship now or in the future
- Teladoc Health will not sponsor or transfer employment work visas for this position
Benefits:
- Commission eligibility in addition to base salary
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Inclusive benefits program centered around employees and their families
- Tailored programs addressing employees' unique needs
- Career growth opportunities
- Innovative and inclusive workplace
- Equal Opportunity Employer
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