Client Manager – Alight Leave Solutions
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Job Description
Client Manager for Leave Solutions at Alight managing relationships and providing operational support. Resolving complex claim issues leveraging domain expertise in absence and disability services.
Responsibilities:
- Recognized as a subject matter expert within Alight for Leave Solutions
- Primary point of contact for all assigned Leave Solutions Clients
- Responsible for day-to-day operational support and management of client relationship
- Leverage deep Absence and Disability domain expertise to resolve complex claim issues
- Develop and maintain expertise in all Alight products and services
- Instill customer confidence and deepen brand strength
- Provide technical expertise to support internal and client delivery needs
- Manage client escalations to accelerate issue resolution and mitigate retention risk
- Collaborate with cross-functional internal teams and external key stakeholders
- Act as a change agent; seek out and try new ideas for continuous improvement
Requirements:
- At least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
- Deep operational, relationship building, and issue resolution skills
- Understanding of contracts, pricing, and financial models
- Experience identifying and anticipating risk and implementing effective risk mitigation plans
- Ability to identify expansion opportunities
- Industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare
- Able to travel 20-25%
Benefits:
- A variety of health coverage options
- Wellbeing and support programs
- Retirement
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training
- Several voluntary benefit options
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