Client Relations, Account Manager, Client Success Manager
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Job Description
Client Relations Specialist nurturing relationships with clients in Thailand for an Australian broker. Engaging trading professionals and ensuring quality client onboarding.
Responsibilities:
- Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
- Proactively engage with trading professionals across various platforms to expand client base and partnerships
- Identify and leverage local marketing channels to enhance visibility and promote company products effectively
- Focus on client onboarding and ensuring a seamless user experience for all clients
- Promote partnerships based on existing rebate structures and maintain strong relationships with partners
- Adhere to regulatory policies and ethical standards diligently
- Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met
Requirements:
- Prior experience in the FX/CFD or online trading industry is highly preferred.
- Candidates with a background in telemarketing or telesales, especially those comfortable with making outbound calls, are strongly encouraged to apply.
- Bachelor’s degree in Accounting, Business, Economics, Marketing, Management, or a related field.
- Fluency in Thai and a good command of English (Upper-Intermediate level or higher).
- Strong client focus with excellent customer service and negotiation abilities.
- A team player with outstanding verbal and written communication skills.
- Energetic, self-driven, and results-oriented with a strong desire to succeed.
- Ability to work independently and collaboratively in a fast-paced environment, with a positive and proactive mindset.
Benefits:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Work from home opportunity
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