Client Solutions – Legal Spend Management
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Job Description
Director overseeing client portfolio for Managed Bill Review at Mitratech, focused on client success and analytics support. Combining strong client management with analytical capabilities to fulfill strategic objectives.
Responsibilities:
- Own and manage enterprise client relationships across an assigned portfolio
- Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders
- Drive client adoption and engagement through onboarding, training, and ongoing analytics support
- Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate
- Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed
- Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues
- Ensure client objectives are clearly documented, tracked, and actively monitored for progress
- Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines
- Recommend improvements to customer lifecycle processes and internal workflows
- Partner with product and engineering teams on prioritisation and testing inputs
- Execute corrective action plans for at-risk clients and track outcomes through resolution
- Stay current on MBR products, services, and industry trends
- Travel to client sites as needed
Requirements:
- Proficiency in MS Office and/or Google Suite
- Advanced Excel skills (pivot tables required; macros preferred)
- Strong organizational skills to manage multiple priorities across 20–30 enterprise clients
- Proven ability to build and manage senior-level client relationships
- Experience operating in fast-paced, high-accountability environments
- Strong communication skills with the ability to simplify complex analytical concepts for executive audiences
- Experience working with client data, reporting, or analytics tools (e.g., SQL, BI tools preferred)
- Analytical, process-oriented mindset with attention to detail and business impact
Benefits:
- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
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