Client Success Agent
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Job Description
Remote Client Success Agent supporting The Facilities Group’s janitorial and maintenance accounts. Resolving service issues, monitoring providers, negotiating rates, and ensuring contract compliance.
Responsibilities:
- Resolve customer service issues
- Monitor provider activity and assignments
- Negotiate service rates
- Ensure service contract compliance
- Work cooperatively with customers, independent service providers, and internal departments
- Manage operational activities for customer accounts
Requirements:
- One year of experience managing small to mid-size customer service contracts in the janitorial or floor care industry, or equivalent combination of training and experience
- Intermediate knowledge of MS Office products
- Excellent organizational skills
- Ability to adapt and work in a fast-paced environment
- Attention to detail and accuracy
- Excellent time management skills
- Clear and informative communication
- Ability to multitask
- Self-motivation and ability to influence
- Ability to meet or exceed deadlines
- Preferred Mountain Time Zone availability
Benefits:
- Remote work
- Monday–Friday schedule, 8:00 AM–5:00 PM
- Equal employment opportunities
- Reasonable accommodations for disabilities
- Reasonable accommodations under the Pregnant Workers Fairness Act
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