Client Success Specialist, B2B, Employee Wellbeing
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Job Description
Client Success Specialist at Hedepy developing B2B client relationships in Czech Republic and Slovakia. Focused on onboarding, retention, and client satisfaction in a remote setup.
Responsibilities:
- Budeš hlavní kontaktní osobou pro firemní klienty.
- Tvým cílem není jen „udržovat“, ale aktivně rozvíjet spolupráci tak, aby klienti ze služby Hedepy vytěžili maximum.
- Zhruba **60 % času** věnuješ strategické péči o klienty a onboardingům, zbytek renewalům, upsellu a nezbytné administrativě.
- Spolupracovat budeš s dalšími kolegy z těchto týmů Sales, Customer Supportem, Product i Marketing.
- Podporu budeš mít ve svém manažerovi **Ivovi ***(Head of Client Succcess) *a kolegyních **Verče** *(Client Success Manager)* a **Danče ***(Account Manager)*.
- **Onboarding a implementace** - zapojení už v sales fázi, nastavení spolupráce na míru, firemní landing page, podpora interní komunikace na straně klienta.
- **Péče, retence a rozvoj** - relationship management s HR a vedením firem, renewals, reaktivace méně aktivních klientů, upsell (hlavně edukativní aktivity).
- **Webináře a eventy** - organizace onboardingových webinářů, spolupráce na našem formátu setkávání se s klienty *Hedepy Breakfast* a tvorbě klientského obsahu.
- **Data a administrativa** - reporting využívání služby, práce s feedbackem na produkt, smlouvy, podklady pro fakturaci.
Requirements:
- 2 roky zkušeností v B2B (Customer Success, Account Manager, péče o klienty)
- prezentační dovednosti (webináře, školení, online vystupování)
- technická zdatnost (CRM, Sheets/Excel, prezentace)
- komunikativní angličtina - je naším hlavním firemním jazykem :)
- analytické myšlení a práce s daty
- maximální pečlivost, preciznost a spolehlivost
- výborný time-management a schopnost prioritizace
- pro-klientský přístup, empatie a schopnost budovat důvěru
- **Body navíc:**
- zkušenost s eventy nebo webináři
- základní sales skills
- zájem o psychologii, duševní zdraví nebo HR
- zkušenost ze startupu
Benefits:
- K fixní odměně i **bonus** navázaný na upsell a předem stanovené cíle.
- **Dvě terapie měsíčně na Hedepy**. 🤍
- **Útulné prostory k práci v Praze 6**, ale fungujeme na **remote-first principu**, takže můžeš pracovat odkudkoliv. 🌍
- Cca **70** skvělých kolegů a kolegyň **z 10 různých zemí. **Minimálně jednou za rok se všichni potkáváme na** Hedepy teambuildingu **nebo** workation u moře. **Hedepy je už dospělá firma, ale pořád zdaleka ne žádný korporát. Pokud máš rád/a startupový vibe, mohlo by ti to u nás sednout. 😎
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