Client Success Specialist
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Job Description
Client Success Specialist translating client goals into creative direction for Deer Designer’s design subscription service. Improving briefs, communication, workflows, and client outcomes remotely from Brazil.
Responsibilities:
- Act as the bridge between clients and creative teams
- Translate vague client goals into clear creative direction
- Keep the production process moving smoothly
- Advocate for clients’ visions while challenging unclear input
- Spot risks early and act proactively
- Improve the quality of client briefs and inputs
- Maintain concise, clear, and useful correspondence
- Optimize how clients use Deer Designer over time
- Use AI to draft, structure, and refine communication and internal processes
- Drive successful client outcomes
Requirements:
- 2+ years in a client-facing role (Account Management, Project Management, or Client Success)
- Flawless English with precise, structured, direct, and clear communication
- Understanding of layout, hierarchy, branding, and UX fundamentals
- Comfortable pushing back on clients and asking hard questions
- Existing use of AI to structure thinking, identify risks, and improve output quality
- Familiarity with creative services, design agencies, or subscription-based business models is a big plus
- Familiarity with Figma or Photoshop for review purposes
- Familiarity with async-friendly workflows
- Outcome-focused ownership mindset
Benefits:
- Long-term, permanent remote contract
- 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure)
- Performance bonuses
- Work anniversary gifts
- Dedicated career growth
- Diverse, inclusive team culture
- Results-oriented environment with no micromanagement
- Milestone celebrations
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