Clinical AI Technical Integration Specialist
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Job Description
Clinical AI Technical Integration Specialist supporting Department of Veterans Affairs initiatives in Ambient AI Scribe testing and technical troubleshooting.
Responsibilities:
- Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
- Assist in validating system interactions and technical workflows within CPRS/VistA environments.
- Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
- Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
- Monitor collaboration platforms to identify and respond to emerging technical issues.
- Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.
- Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
- Support testing and evaluation of peripheral equipment.
Requirements:
- Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.
- 10+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.
- Strong technical troubleshooting skills within complex operational environments.
- Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems.
- Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
- Experience supporting testing activities, defect triage, or validation workflows.
- Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.
- Experience coordinating with engineering teams, vendors, or operational support organizations.
Benefits:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
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