Clinical Solutions Specialist
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Job Description
Clinical Solutions Specialist managing Epic clinical applications, governance, security, and vendor relationships for Family Health Centers. Supporting compliant, reliable clinical technology and care delivery workflows.
Responsibilities:
- Serve as the primary liaison between clinical departments and technology vendors
- Lead vendor coordination, including contract management, product updates, issue escalation, and enhancement requests
- Facilitate and lead the Solutions Council for assigned clinical applications
- Establish and maintain the Solutions Council Charter, RACI documentation, and support structure
- Evaluate and prioritize enhancement requests, system changes, and technology initiatives
- Evaluate and escalate vendor-supported activities, support issues, and enhancement opportunities
- Provide technical and clinical compliance expertise for governance decisions, application configuration, role design, and operational alignment
- Provide advanced support and subject matter expertise for assigned clinical applications
- Troubleshoot complex system issues and evaluate configuration or system concerns affecting clinical workflows
- Support application optimization and coordinate training, workflow adoption, and end-user education needs
- Maintain knowledge of clinical application configuration, integrations, role-based access models, and supported care delivery workflows
- Serve as technical steward for RBAC, IAM, user provisioning, and security role governance
- Lead planning, testing, and implementation of clinical system changes, upgrades, integrations, and new functionality
- Coordinate with the RN Clinical Trainer regarding changes affecting clinical workflows
- Evaluate vendor and system performance and identify opportunities to improve reliability, usability, integration, support effectiveness, and user experience
- Serve as primary Enterprise Service Administrator for OCHIN Epic and assigned clinical applications
- Act as technical owner and technical lead for application-related projects, initiatives, and enterprise workstreams
- Coordinate and perform access reviews, permission audits, security assessments, and compliance activities
- Collaborate with Compliance, Privacy, Security, Human Resources, and operational leadership on access models, access concerns, HIPAA, organizational, and regulatory requirements
- Perform other duties as assigned
Requirements:
- Qualified candidates must reside within one-hour of a Family Health Center location
- Bachelor's degree in Nursing, Information Technology, Computer Science, Healthcare Informatics, or a related field required
- Current clinical licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) required
- Minimum of two years of clinical nursing practice required
- Minimum of three years of Information Services (to include EMR) experience supporting clinical solutions delivery, clinical application support, or related healthcare technology functions
- Epic or OCHIN Epic certification, training, or hands-on experience supporting ambulatory, behavioral health, clinical application administration, security, access management, or related clinical systems required
- Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines
- Must maintain regular and reliable attendance and adhere to scheduled work hours
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