Clinical Specialist II, CPT
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Job Description
Clinical Specialist supporting Abbott’s implantable chronic pain therapies and neuromodulation sales in Cape Girardeau and St. Louis. Providing programming, clinical education, customer training, and territory support.
Responsibilities:
- Provide technical, clinical, and programming assistance primarily in support of 1–2 Territory Managers
- Assist Territory Managers with after-hours call support and activities
- Integrate into accounts, build trust and relationships, and establish rapport with customers
- Provide complex programming and case support
- Conduct PCP work and educational in-services as directed
- Contact, visit, and engage clients and potential clients regarding Abbott products
- Address client questions and concerns
- Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting
- Develop and maintain in-depth knowledge of assigned accounts, customers, and competitor activity
- Evaluate and develop sales strategies for capital equipment opportunities
- Monitor new and existing products, competitor sales, prices, and products
- Provide feedback to providers on directions for use of implantable devices in and outside operating-room settings
- Attend trade shows and conferences as needed
- Identify customer training and in-service needs to increase usage, comfort, and understanding of Abbott Chronic Pain Therapies
- Comply with FDA regulations, regulatory requirements, company policies, procedures, processes, and assignments
- Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors
- Perform other related duties as assigned
Requirements:
- Bachelor’s Degree in biomedical engineering or related field or an equivalent combination of education and work experience
- 1–2 years’ work experience, preferably collaborating with patients in a clinical setting
- Ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space
- Strong clinical skills
- Excellent organizational, time management, and prioritizing skills
- Excellent interpersonal verbal, written, and presentation skills
- Ability to communicate effectively at multiple levels and to large groups
- Ability to build strong working relationships with internal and external customers
- Ability to work an unpredictable schedule that may change on short notice due to operating room schedule changes or delays
- Ability to manage tight deadlines and multiple tasks
- Ability to work in a highly matrixed and geographically diverse business environment
- Ability to work both within a team and as an individual contributor in a fast-paced, changing environment
- Ability to leverage and/or engage others to accomplish projects
- Ability to multitask, prioritize, and meet deadlines
- Ability to engage customers in selling conversations as needed and as directed by the Territory Manager
- Ability to travel 25% within and/or outside the assigned region
- Preferred: patient interaction experience in a healthcare-related environment, such as Physical Therapy, medical product sales, RN, or LPN
- Preferred: experience in a broader enterprise/cross-division business unit model
- Preferred: 1–3 years’ experience with Abbott, in a similar spinal cord stimulation setting, or with another implantable medical device company
Benefits:
- Career development with an international company
- Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan in the next calendar year
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Equal Opportunity Employer committed to employee diversity
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