Clinical Services Operational Specialist
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Job Description
Clinical Services Operational Specialist supporting disability-services records, claims, and workflows at BAC Enterprises. Processing electronic records, resolving workflow issues, and tracking operational workloads.
Responsibilities:
- Prepare, verify, enter, organize, sort, route, and process electronic records through assigned workflows
- Research and resolve unique or complex errors, record issues, workflow questions, and system-related concerns
- Communicate research findings, record status, and workflow information to staff, peers, and leaders
- Provide guidance based on research findings, established procedures, and business needs
- Monitor, track, and communicate workload status
- Create, receive, process, and route incoming and outgoing communications
- Cross-train and support multiple functions or workloads
- Prioritize functions and workloads based on business needs, deadlines, and leadership direction
- Collaborate with peers, leaders, and internal stakeholders
- Process live claims using applicable computer systems, as assigned
- Mentor or train peers, as assigned
- Perform other duties, special projects, and assignments as required
- Coordinate work activities and support workload guidance, training, or reporting activities as assigned
- Support inspections, meetings, incident response, and contract operations through local movement within local sites
Requirements:
- High School Diploma or equivalent
- Minimum of one (1) year of clerical or administrative support experience
- Must successfully pass all required pre-employment screenings, including a drug screening
- Ability to obtain and maintain required access approvals, credentials, or background clearances applicable to the assigned contract or work location
- Ability to work accurately in multiple computer systems simultaneously
- Strong computer skills, including Microsoft Office applications
- Strong written and verbal communication skills
- Ability to research, analyze, and resolve record or workflow issues
- Ability to organize work, prioritize assignments, and adapt to changing business needs
- Ability to maintain confidentiality and handle sensitive information appropriately
- Ability to collaborate effectively with peers, leaders, and internal stakeholders
- Strong attention to detail and commitment to quality
- Ability to perform essential physical requirements with or without reasonable accommodation
- Ability to sit or stand for extended periods
- Ability to use hands and fingers for keyboarding and data entry
- Ability to view computer screens and written materials for extended periods
- Ability to lift, carry, or move standard office materials and equipment weighing up to 25 pounds
- Must reside within 55 miles of Rockledge, Florida
Benefits:
- Free medical, dental, and vision insurance for employees
- Medical opt-out plan available for qualified employees
- Paid holidays and sick time
- Paid vacation available after one year of employment, based on hours worked
- 401(k) plan eligibility for full-time employees on the first of the month following date of hire
- Supplemental benefits, including Accident, Critical Illness, Short Term Disability, and Hospital
- Employee Assistance Program
- Remote work arrangement
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