Closing Operations Specialist, Bilingual Spanish
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Job Description
Closing Operations Specialist overseeing digital closing ceremonies for borrowers at Zippy. Engaging clients and managing documentation in the manufactured home loan process.
Responsibilities:
- Engage borrowers in a warm, approachable manner during digital closings, with a genuine desire to assist them through homeownership
- Develop strong knowledge of loan products and perform detailed quality assurance on closing documents; send reviewed documents to borrowers and be prepared to discuss and answer questions
- Proactively resolve issues as they arise and facilitate post-close tasks in preparation for loan servicing
- Organize and manage time effectively to deliver high-quality closings in a collaborative, team-oriented environment
- Provide thoughtful feedback on Zippy’s systems and processes as the company continues to build and scale its technology; take ownership of the closing process and continuously look for ways to improve
- Contribute learnings, best practices, and insights across a growing team of origination professionals working to disrupt manufactured housing finance
Requirements:
- 2+ years of loan closing experience in the housing market; manufactured housing experience is a plus
- Comfortable working in a fast-paced, evolving environment
- Highly detail-oriented with a strong focus on quality and process
- Flexible schedule, including availability for evenings and weekends as needed to meet customer closing needs
- Proactive, autonomous worker with strong follow-through
- Collaborative and innovative, with a team-first mindset
- Proficient in Microsoft Office and other software tools
- Comfortable with technology and adapting to changing systems
- Undergraduate degree or equivalent relevant work experience
- Bilingual in English and Spanish, with the ability to support Spanish-speaking borrowers throughout the closing process
- Ability to perform remote online notarizations; must reside in one of the following states: Arizona, Florida, Michigan, Missouri, Montana, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, or Washington
Benefits:
- Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
- Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- Paid Time Off: We offer generous PTO—and we encourage you to use it!
- Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
- Parental Leave: We provide paid parental leave to support you and your growing family.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
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