Site Manager, Datacenter Operations
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Job Description
Site Manager leading operations and managing teams across multiple datacenters in the U.S. Focused on driving operational strategy and execution excellence for datacenter infrastructure.
Responsibilities:
- Lead and scale an operations team of 10+ technicians and specialists across multiple datacenter facilities within a campus or region.
- Drive operational strategy, team development, and execution excellence while managing the end-to-end lifecycle of datacenter infrastructure, ensuring 24x7x365 operations meet or exceed SLA commitments.
- Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development.
- Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning.
- Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents.
- Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams.
- Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions.
- Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives.
- Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale.
Requirements:
- Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience)
- 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees
- Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs
- Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management
- Ability to travel up to 50% to provide onsite leadership, drive operational excellence, and support critical infrastructure initiatives across the data center portfolio.
Benefits:
- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
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