Cloud Administrator
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Job Description
Cloud Administrator responsible for managing cloud environments and supporting cloud-hosted applications. Leading upgrades and collaborating with teams to ensure optimal performance.
Responsibilities:
- Monitor system health and respond to alerts and incidents
- Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
- Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
- Support SSL/Cloudflare operations, including automation and renewal tracking
- Coordinate with internal and external stakeholders for upgrade planning and execution
- Analyze recurring issues and propose process improvements or automation
- Document upgrade procedures and contribute to operational runbooks
- Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions
- Collaborate with Cloud Services teams on escalated issues and root cause analysis
- Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Requirements:
- Ability to work 2nd shift EST hours (start at 1:00pm EST)
- 2–3 years of experience in cloud operations or technical support
- Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)
- Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)
- Understanding of networking fundamentals
- Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency
- Ability to follow documented procedures and clearly document troubleshooting steps and escalations
- Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment
- Willingness to learn new tools, platforms, and technologies in a fast-paced environment
- Experience working withing a ticketing systems, support workflows and ticket escalation
- Demonstrated understanding of system security, data privacy, and responsible access practices
Benefits:
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance
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