Collections & AR Specialist
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Job Description
Collections and AR Specialist managing collections, cash application, disputes, and reporting for Finalsite’s K–12 education technology platform. Fully remote within the United States.
Responsibilities:
- Manage the AR aging report proactively by conducting outreach on outstanding balances and flagging accounts for collections review
- Post customer deposits daily and maintain current, reconciled cash application
- Serve as the first point of contact for inbound customer and internal AR inquiries
- Resolve billing questions and disputes end-to-end
- Maintain accurate records in NetSuite and the AR case management tool for reliable DSO and AR reporting
- Upload invoices into customer vendor portals and complete vendor packets
- Assist customers by phone with credit card payment processing
- Coordinate with Sales and Finance teams to resolve outstanding-account disputes
- Drive resolution of escalations blocking customer payments
- Pull and analyze AR aging and collections reports to monitor account status and prioritize outreach
- Own assigned escalations, disputes, inquiries, tasks, and projects through resolution
- Participate in ad hoc Finance projects, including system migrations, process changes, and workflow implementations
Requirements:
- 5+ years of experience in accounts receivable, collections, or a related finance role is required
- Demonstrated understanding of the full AR cycle and the downstream impact of AR decisions on the business is required
- Experience with NetSuite or a comparable ERP and an AR/case management tool is strongly preferred
- Proficiency in vendor portal management is a plus
- Exceptionally detail-oriented with a demonstrated ability to manage high volumes of work accurately, catch discrepancies early, and maintain clean, reliable records
- Solution-focused and proactive, identifying root causes, presenting recommendations, and following through to resolution
- Strong written, verbal, and customer-facing communication skills
- Professionalism to handle difficult conversations
- Self-directed and accountable, able to prioritize, work independently, and own outcomes in a fast-paced environment
- Current and continued residency within the United States is required to obtain and retain employment
Benefits:
- Competitive benefits
- Professional development opportunities
- Collaborative culture built on partnership and purpose
- Opportunity to grow your career
- 100% fully remote employment
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