Accounts Receivable – Collections Specialist
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Job Description
Accounts Receivable Collections Specialist managing payments, disputes, reconciliations, and collections for luxury apparel brands Peter Millar and G/FORE. Supporting accurate invoicing and timely resolution of customer balances.
Responsibilities:
- Process and apply customer payments, including virtual credit cards, corporate account payments, and warehouse account payments
- Batch and post daily payments accurately within BlueCherry and other applicable systems
- Monitor accounts receivable aging reports and follow up on past due balances
- Contact customers regarding delinquent accounts and work toward timely collection of outstanding payments
- Investigate and resolve chargebacks, payment discrepancies, billing disputes, and account reconciliation issues
- Create and process account adjustments, customer credits, write-offs, and manual invoices as appropriate
- Maintain accurate records of customer communications, payment arrangements, and collection activities
- Partner with Sales, Customer Service, and other internal departments to resolve customer concerns and ensure accurate invoicing
- Research customer account issues and provide recommendations for resolution
- Prepare reports related to collections activity, aging trends, account balances, and credit risk exposure
- Support audit requests by gathering documentation and providing account research as needed
- Maintain organized accounts receivable files and supporting documentation
- Participate in special projects and other duties as assigned
Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
- 2+ years of accounts receivable, collections, or related accounting experience preferred
- Experience managing customer account reconciliations and dispute resolution
- Experience with ERP or accounting systems required; BlueCherry experience strongly preferred
- Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office applications
- Knowledge of accounts receivable processes, credit management principles, collection practices, and financial controls
- Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies
- Exceptional attention to detail and accuracy
- Effective organizational and time management skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Strong customer service and relationship-building abilities
- Ability to negotiate payment resolutions professionally and tactfully
- Ability to work independently while contributing to a collaborative team environment
- Sound judgment and decision-making skills
- Ability to maintain confidentiality and handle sensitive financial information appropriately
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