Communications Consultant
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Job Description
Communications Consultant delivering client communications and data-led pension projects for Capita Pension Solutions. Writing, editing, proofreading, testing, and managing production schedules and budgets.
Responsibilities:
- Deliver communications consulting and production of communications products to a high standard for a range of clients
- Analyse profitable performance of consulting and production products while adhering to systems and controls
- Build relationships with Pensions Administration, other Practices, and IT departments
- Maintain accurate records of client meetings, actions, and key decisions
- Deliver communications projects within agreed client fees
- Write and edit copy for communications products and channels in varied writing styles
- Peer review, edit, and proofread content for pensions technical and grammatical accuracy
- Test digital content to confirm successful deployment
- Manage and support data-led projects such as Annual Benefit Statement production and Pension Increase
- Work with the internal print unit on offline client solutions
- Set up client projects and quotes in the project management system
- Follow production processes and controls, including email campaigns and website building
- Develop client production schedules and secure delivery resources
- Support colleagues with consulting and production projects
- Maintain project management ISO standards, including project plans, version control, file naming, status reports, and communications
- Obtain and agree external cost estimates with clients and monitor recorded costs
Requirements:
- Experience working in a communications role within DB pensions or financial services
- Proven strategic thinking and leadership in communications planning and delivery
- Exceptional copywriting, editing, and proofreading skills
- Experience managing budgets and revenue targets
- Experience of the bid process and writing commercial proposals
- Excellent internal and external stakeholder management and influencing skills
- Strong organisational skills and attention to detail
- Willingness to receive direction and respond positively to constructive feedback
- Understanding of pensions legislation
- Experience working with public sector clients or central government
- PMI or equivalent qualifications
Benefits:
- 23 days’ holiday, rising to 27 days, with the opportunity to buy extra leave
- Company matched pension
- Life assurance
- Cycle2work scheme
- 15 weeks’ fully paid maternity, adoption and shared parental leave
- Two weeks’ paternity pay
- Voluntary benefits including retail, socialising, health and wellbeing, travel, and technology discounts
- One paid day out of the office for volunteering with charity partners or a cause of choice
- Access to Employee Network Groups
- Inclusive, barrier-free recruitment process and working environment
- Disability and communication support through Access to Work
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