Communications Fulfillment Program Analyst
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Job Description
Communications Fulfillment Program Analyst handling letter programming and project management for LoanCare. Collaborating with clients and internal teams to maximize outcomes for homeowners.
Responsibilities:
- Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files.
- Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements.
- Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint
- Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings.
- Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations.
- Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones.
- Create and maintain project plans to track the completion and delivery of milestones.
- Provide clear and concise communication to Information Services management regarding required data inputs.
- Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies.
- Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.
Requirements:
- High School Diploma or equivalent required.
- 2+ years’ experience in mortgage servicing, document programming and/or MSP data files.
- Strong verbal and written communication skills.
- Strong project management skills.
- Proficient with Microsoft Office, SharePoint, and time-tracking tools.
- Ability to build consensus, influence others, and negotiate compromise.
- Ability to work independently with minimal supervision and effectively meet deadlines.
- Ability to collaborate with peers in a team environment.
- Ability to manage, direct, and promptly deliver multiple projects according to plan.
Benefits:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
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