Community Liaison
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Job Description
Community Liaison developing healthcare referrals and educating patients for HarmonyCares’ home-based primary care practice. Facilitating enrollment, care transitions, and community partnerships across the assigned territory.
Responsibilities:
- Conduct inbound and outbound communication and business development
- Represent HarmonyCares in the local market to educate community partners and potential patients about the company, mission, and service offerings
- Facilitate patient transitions of care from area facilities and referral partners to HarmonyCares
- Explain enrollment benefits to eligible patients and caregivers
- Analyze the market and competitive landscape to differentiate HarmonyCares services
- Educate the community on HarmonyCares’ personalized, high-quality home healthcare mission
- Meet or exceed in-person and virtual meeting goals with key decision makers
- Understand, educate on, and facilitate eligibility, benefit enrollment, and enrollment processes
- Track performance in CRM against plans and budgeted regional targets
- Schedule and conduct discussions with patients and caregivers regarding program eligibility
- Inform patients about accountable care organization or CMS alternative payment model programs and collect voluntary alignment forms when applicable
- Answer inbound calls from patients, families, and facility staff regarding company business units
- Triage patient concerns related to care needs, scheduling, and billing to appropriate departments
- Oversee and document outreach calls and meetings with external sources
- Comply with marketing, referral-source, beneficiary-notification, patient-outreach, HIPAA, and company policies
- Maintain communication with sales leaders and local business unit leadership and support staff
- Perform additional duties as assigned
Requirements:
- Bachelor’s Degree or 4+ years of B2B sales experience
- 2+ years of health care related industry sales/marketing experience
- Must maintain a valid driver’s license and good driving record
- Excellent organization and problem solving skills
- Ability to appropriately represent company service capabilities to the targeted referral source
- Knowledge of sales techniques and territory management
- Excellent interpersonal communication, presentation and customer service skills
- Proficiency with Microsoft Office, Word, Excel, Outlook
- Ability to travel within assigned territory and attend sales meetings as required
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
- Self-motivated and driven individual who does not require significant oversight after initial orientation and training
Benefits:
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
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