Contact Center Product Owner
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Job Description
Product Owner to build relationships, oversee Agile processes, and manage product timelines. Working with stakeholders to align priorities and deliver business value in a remote environment.
Responsibilities:
- Build strong relationships with executives, technical leads, vendors, and stakeholders to identify opportunities, align priorities, and deliver business value.
- Oversee Agile ceremonies (stand-ups, sprint planning, backlog grooming) and manage competing priorities to shape the roadmap and achieve product goals.
- Manage delivery timelines across multiple product verticals, monitor and resolve defects, and leverage analytics, market research, and customer insights to guide decisions.
- Promote an innovative, inclusive culture, track progress against OKRs, and encourage collaboration and self-organization to maximize team impact.
Requirements:
- Bachelor's degree (BA/BS) or higher in related discipline or equivalent work experience.
- 5+ years’ experience as a Product Owner, or Business Analyst.
- Ability to understand the “big picture” and translate into tangible Epics/User stories.
- Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories (JIRA), and following the development process through user story acceptance.
- Experience in Genesys Cloud or other CRM tools.
Benefits:
- Medical Insurance: Choose from a variety of plans to fit your healthcare needs.
- Dental Insurance: Coverage for preventive, basic, and major dental services.
- Employer-Paid Vision: Comprehensive eye care coverage at no cost to you.
- Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection.
- Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury.
- 401(k) Plan: Save for your future with a company match to help you grow your retirement savings.
- PTO and Sick Time accrue each pay period: Take time off when you need it.
- Annual Bonus Program: Performance-based bonus to reward your hard work.
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