Content Specialist, Engineering/Architecture
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Job Description
Content Specialist developing engineering and architecture content for Kaplan's products. Collaborating with SMEs and utilizing AI-driven tools to enhance educational experiences.
Responsibilities:
- Acquire and review exam-like engineering and architectural content for quantitative and qualitative relevance, quality, and accuracy against scope.
- Architect & implement custom workflows for AI-supported content tools (e.g., Google Gemini) and low-code applications (e.g. AppSheet) that enable SMEs to automate or simplify content creation and review tasks.
- Develop and enforce quality guidelines that meet department standards and project scope.
- Use critical reasoning skills to make confident content decisions.
- Source, vet, and onboard SMEs, including walking them through the IC or author process and setting clear expectations about project outcomes.
- Direct and manage the output of part-time and IC SMEs, providing technical oversight and instruction on AI tool utilization to ensure high-quality content creation.
- Work with SMEs and Authors to develop milestones and timelines, managing deliverables against schedule and overcoming obstacles.
- Ensure that all SME markup is clear, legible, and submitted using PPI guidelines.
- Train errata SMEs to fully correct content the first time they receive customer-reported error reports to minimize future errors.
- Negotiate SME compensation that stays within budget and achieves project goals.
- Lead end-to-end project execution, managing budgets, schedules, and cross-functional communications.
- Partner with SMEs to navigate tight deadlines, providing proactive solutions to project roadblocks.
- Provide transparent, data-driven status updates to internal stakeholders through weekly reporting and meetings.
- Maintain comprehensive process documentation, suggest workflow improvements, and manage administrative tasks such as SME invoicing to ensure organizational efficiency.
Requirements:
- Bachelor’s Degree in Engineering, Architecture, Communications, Economics, Business, or related fields
- 2+ years of Content development, content project management
- Experience in higher education publishing preferred.
- Licensure/subject knowledge in engineering or architecture a plus but not required.
- Generative AI platforms (e.g., Google Gemini, Notebook LM), no-code/low-code development tools (e.g., AppSheet), and AI prompting techniques.
- Google Suite (Sheets, Docs, Gmail).
- Adobe Acrobat.
- Microsoft Word.
- Ability to quickly learn and experiment with new AI technologies and translate technical processes into easy-to-follow instructions for non-technical users.
- Demonstrated interest in AI and automation; comfortable directing others in a fast-paced, evolving technological environment
- Ability to receive and respond to constructive criticism
- Excellent interpersonal, written and verbal communication skills
- Deductive reasoning and problem-solving skills, with a strong attention to detail
- Ability to change focus and prioritize projects based on organization needs
- Self-starter with high energy and diligent work ethic
- Demonstrated ability to proactively mitigate risks and meet tight deadlines
- Strong organizational skills
Benefits:
- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
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