Intern, Customer Consulting & Content Creation
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Job Description
Intern in customer consulting and content creation at a platform connecting craftsmen and clients. Responsibilities include phone consulting and creating SEO content for blogs and guides.
Responsibilities:
- Phone-based customer consulting
- You will independently handle the phone screening of incoming job requests in the trades sector and ensure that only complete, reliable jobs are added to the platform
- You will make quick and friendly contact — even when callers are impatient or imprecise
- You will identify patterns in unusable leads and independently advance the qualification process
- You will create SEO-optimized content according to the content plan: blog posts, guides, and industry-specific topics related to the trades
- You will write Help Center articles, interview pieces, and other formats in flawless German, tailored to our target audience
- You will update and optimize existing texts and templates independently when something is outdated or could be improved
Requirements:
- Background in media studies, communication, journalism, German studies, or a related field — not required but a definite plus
- Students, recent graduates, and career changers are welcome — duration and workload (part-time or full-time) will be discussed openly and individually
- Native or near-native German — written and spoken — is mandatory
- You understand Swiss German without difficulty; active speaking is a big plus
- French skills are a real advantage and allow for more flexible assignments
- You are strong in communication, empathetic, and remain friendly and professional on the phone — even in difficult conversations
- You work with attention to detail and do not settle for vague answers when qualifying leads
- Proactive, solution-oriented mindset: you see what needs to be done and do it without waiting for instructions
- Affinity for the trades or small businesses is a plus but not required
Benefits:
- 100% remote within Switzerland — work from wherever you want
- Flexible model: we will agree on duration and workload together — whether 3 months full-time or longer part-time
- Real responsibility from day one — no copy‑paste tasks
- Direct insight into all areas of a growing startup: Marketing, Operations, and Customer Service
- Flat hierarchies, short decision-making paths, and a small, committed team
- You actively shape how our platform sounds — and how we communicate with tradespeople
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