Contract Operations Manager
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Job Description
Contract Operations Manager at Impiricus supporting contracting workflows for HCP Engagement Engine. Collaborating with Sales, Client Services, and the Legal team for efficient contract processing.
Responsibilities:
- Independently create initial Statements of Work (SOWs) based on approved templates and requested inputs
- Review SOWs for completeness, accuracy, and alignment with deal terms prior to internal approval
- Manage SOW revisions, including campaign flight date changes and other routine-to-moderate updates, escalating exceptions as needed
- Send approved SOWs to Sales Leads or Clients as appropriate
- Maintain accurate and timely updates within the HubSpot contracting request ticket pipeline, including early and late-stage statuses
- Ensure HubSpot deal data (deal value, products, guarantees, key terms) matches the requested contracts
- Monitor contracting pipeline health, flagging risks, delays, or inconsistencies
- Ensure executed contracts and related documentation are properly stored and named in Box according to established naming conventions
- Serve as a day-to-day point of contact for Sales and Client Services on early-stage contracting-related questions and requests
- Clearly communicate contract status, next steps, and required actions to applicable Sales, Client Services, or Legal team members.
- Apply sound judgment to determine when escalation or additional approvals are needed
- Assist with contract-related reporting, audits, or process documentation as needed.
- Help maintain organization and responsiveness within the contracting inbox, escalating where needed
Requirements:
- 5+ years of experience in operations, contracting support, sales operations, program coordination, or a related role
- Strong administrative and organizational skills with exceptional attention to detail
- Ability to manage a high volume of concurrent requests and deadlines independently
- Comfort working cross-functionally and navigating approvals without direct authority
- Experience working in CRM and ticketing systems (HubSpot preferred)
Benefits:
- Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- 100% paid short- and long-term disability, plus life and AD&D insurance
- Take the time you need with a flexible vacation policy — recharge your batteries your way
- Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- We’ll ship you the gear you need to create a comfortable workspace at home.
- Save for your future with tax advantages (and company match!)
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