Operations Assistant – Amazon Seller Central, TikTok Shop
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Job Description
E-commerce brand operations assistant managing Amazon, Shopify, TikTok Shop, pricing, sourcing, and customer service. Supporting AUGO’s expansion across international marketplaces.
Responsibilities:
- Monitor Amazon listing health across the catalog and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts
- Support Amazon listing updates, including titles, bullets, descriptions, and images
- Back up keyword research and backend search term work
- Respond to Amazon customer messages within 24 hours
- Manage the customer email inbox at support@augo
- Handle Amazon Q&A responses
- Escalate complex customer issues to the appropriate department head
- Track recurring customer issues for upstream resolution
- Support Shopify product information, imagery, promotions, and updates
- Maintain the TikTok Shop backend
- Coordinate consistent updates across platforms
- Keep pricing accurate across Amazon US and international marketplaces, Shopify, TikTok Shop, and other channels
- Maintain pricing sheets in Google Sheets and roll out coordinated pricing changes
- Perform basic image editing in Canva or Photoshop
- Prepare listing images to platform specifications
- Support A+ content and promotional graphics
- Research suppliers on Alibaba and 1688
- Build vendor comparison spreadsheets and coordinate sample tracking
- Enter data into internal systems
- Compile weekly cross-platform reports
- Provide ad-hoc analysis for department heads
- Flag process improvements and help refine SOPs
Requirements:
- 1+ year direct hands-on Amazon Seller Central experience — non-negotiable
- Experience monitoring or managing e-commerce listings
- Prior customer service background
- Comfortable managing tasks from multiple stakeholders
- Near-native written English (9+/10 self-rating)
- Amazon Seller Central proficiency
- Customer service written communication
- Google Workspace proficiency (Sheets, Docs, Drive)
- Basic Canva or Photoshop
- Detail-oriented, organized, comfortable multi-tasking
- Reliable time zone overlap with US Eastern (3–4 hrs/day minimum)
- Self-directed within clear priorities
- Strong prioritization judgment
- Proactive communication and early blocker escalation
- Ability to handle pressure well
- Ownership of work without waiting for permission
- Comfortable working as a shared resource and receiving tasks from multiple department heads
Benefits:
- Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work
- Direct work with the founder and multiple department heads
- Growth path into specialist tracks, team lead roles, or department support
- Fully remote work
- Flexible location: work from wherever you’re most productive
- Reliable US Eastern time zone overlap arrangement
- Mission-driven work supporting families and adventurers
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