Control Tower Associate
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Job Description
Control Tower Associate supporting merchant operations at ShipBob. Processing orders and managing communications in Jira and Salesforce while maintaining high standards of service.
Responsibilities:
- Standard daily tasks to include the following work with clear SOPs for each task.
- Process, track, and manage Jira tickets and Salesforce cases, escalating issues as needed to ensure timely follow-up, accurate resolution, a clearly defined path to resolution, and the best possible merchant experience.
- Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications for direct and urgent messaging and Jira ticketing system for non urgent communication.
- Follow-up with our fulfillment centers to ensure outbound packages are handed to carriers on a daily basis.
- Follow up and complete supply chain operations tickets on a daily basis as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams.
- Other Ad-hoc projects delegated by your direct manager
Requirements:
- 1-3 years’ experience working in a similar role.
- Strong Communication, verbal and written.
- Strong attention to detail.
- Fun to work with. Share your personal interests with the rest of the team
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
- Proactive work-ethic, and positive attitude.
- Flexible hours, with an ideal shift from 6AM-3PM CST, 2-11 PM CST.
- Willingness to learn something new everyday.
Benefits:
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
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