COR Support Specialist
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Job Description
Policy Issuance Offshore Support II managing insurance policy documentation with accuracy. Collaborating with teams to ensure compliance and timely delivery in a shared service environment.
Responsibilities:
- Review underwriting instructions and prepare policy documents accurately according to established guidelines
- Validate coverage details, limits, and premium data against source systems for accuracy prior to issuance
- Process endorsements, renewals, and cancellations in alignment with compliance and company standards
- Collaborate with onshore teams to resolve discrepancies and fulfill document requests in a timely manner
- Maintain and update policy records in core processing systems to ensure data integrity
- Adhere to service level agreements (SLAs) and turnaround times for policy issuance and related workflows
- Support continuous improvement initiatives by identifying process gaps or inefficiencies
- Ensure compliance with regulatory requirements and internal audit controls for all policy documentation
Requirements:
- High school diploma or equivalent is required; associate degree preferred
- Minimum of 2–3 years of experience in insurance policy processing, issuance, or related operational support roles
- Familiarity with property and casualty insurance products and terminology
- Experience working in shared services, BPO, or offshore delivery environments is beneficial
- Proficiency in policy administration systems and Microsoft Office Suite
- Strong attention to detail to ensure accuracy in policy documents
- Ability to interpret and apply underwriting instructions and guidelines
- Effective communication and collaboration skills for working across distributed teams
- Time management and organizational skills to meet SLAs and multiple priorities
- Problem-solving aptitude to address discrepancies or data issues promptly
Benefits:
- Access to medical, dental, vision, life, disability, and AD&D insurance
- Tax-advantaged savings accounts
- 401(k) plan with company match
- Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more
- Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan
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