Credit Card Operations & Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Provide operational support in Credit Card Department for diverse banking needs at Banner Bank. Assist clients with inquiries, fraud notifications, and compliance under federal regulations.
Responsibilities:
- Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service.
- Responsible for answering incoming customer and branch inquiries. Perform account maintenance including but not limited to: onboarding approved applications, ordering new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, and fraud disputes.
- Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients.
- Responsible for fraud notification and alerts: properly administer our fraud strategies and policies; adhering to corporate and federal regulations related to Reg Z and fraud case management; handling Client disputes and fraud claims; identifying emerging fraud trends and escalating as appropriate.
- Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes.
- Identify areas that need improvements and make recommendations for enhancement.
- Responsible for complying with policies, procedures, security requirements, and government regulations.
- Perform any other duties or responsibilities as may be assigned by your manager.
Requirements:
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
- 0 to 2 years of credit cards, retail banking, call center or related experience required
- Knowledge of retail product philosophy, policy, procedures, documentation, and systems
- Knowledge of credit card products and services
- Proven client service, interpersonal, and relationship building skills
- Possess effective verbal and written communication skills; proper phone and email etiquette required
- Possess effective selling, cross selling and referral skills
- Possess strong mathematical, problem solving, and negotiation skills
- Ability to analyze client related financial information.
Benefits:
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
Similar Jobs
EDI Support Specialist
EDI Support Specialist assisting with EDI operations and claims support, ensuring smooth coordination between departments. Requires experience in SQL, EDI, and medical billing.
Customer Service Agent
Customer Service Agent at Renjoy managing guest interactions and solving problems remotely. Providing clarity and solutions before, during, and after stays while embodying hospitality values.
Customer Experience Representative
Customer Experience Representative providing remote support to customers of Arkansas Trailer. Handling inquiries, order-related questions, and service requests in a remote capacity.
Responsable Support Client
Responsable Support Client overseeing Zendesk and managing customer relationships in a growing entrepreneurial support company. Ensuring operational excellence and quality in service delivery.
Kundenservice Mitarbeiter, Schweizerdeutsch
Kundenservice Mitarbeitende unterstützen Schweizer Premiumkunden und bieten professionellen Kundensupport aus Bosnien und Herzegowina. Arbeiten mit Nestlé‑Konzern in einem unbefristeten Vollzeitvertrag.
Operador/a de Atención al Cliente, Español – Alemán
Bilingual customer support professional managing client calls in Germany and Spain. Flexible freelance role focusing on client communication with weekly contract renewal.
Head of Customer Experience
Head of Customer Experience managing customer support team for Found, a financial services company. Leading strategy and support efforts in a remote setup.
VP, Customer Support
Vice President of Client Support at Illumia responsible for building a unified customer support function. Leading AI transformation and ensuring exceptional service quality across all customer interactions.
Customer Support Representative, Part-Time
Customer Support Representative providing customer assistance at fast-growing fintech startup Clair. Engaging users through multiple communication channels to enhance their experience and understanding of financial products.
Cust Svc Support Rep, Client
Client Customer Service Support Representative at Labcorp managing client inquiries and claims efficiently. Ensuring world-class customer experience through effective communication and documentation.
Customer Care Representative – Producer/Agent P&C
Customer Care Representative handling inquiries and insurance policy needs at Farmers. Delivering exceptional customer service remotely in a high-performance culture.
ERP Support Specialist
ERP Support Specialist managing ERP/MRP systems for Hamilton Medical. Overseeing end-user support, system enhancements, and project coordination in a fully remote role.
Customer Service Representative – MyRepChat
Customer Service Representative assisting clients via calls and emails. Supporting financial professionals through web-based texting application services in a remote setup.
Commercial Insurance Sales Customer Service Representative
Customer Service Representative assisting commercial insurance clients via phone and digital channels. Upselling relevant products and coordinating with internal teams for service improvement.
Customer Service Representative
Customer Service Representative supporting healthcare operations in the US. Responsible for scheduling and customer service roles while working remotely from the Philippines.
Insurance Customer Service Representative
Insurance Customer Service Representative handling client communications and policy servicing for a commercial insurance agency. Focused on supporting contractors and SMB clients with insurance operations.
Customer Service Representative
Customer Service Representative receiving emergency and non-emergency phone calls remotely. Entering data and coordinating with drivers for timely service and customer satisfaction.
Customer Support Associate
Customer Support Associate at Cengage Group handling inquiries via phone, email, and chat. Focused on providing exceptional service and resolving customer issues.
Supplier Support Representative, German Language
Supplier Support Representative consulting with clients' supply chains for Assent's sustainability solutions in Germany. Engaging with suppliers to ensure compliance and obtain necessary information.
Head of Customer Support
Head of Support at Mercuryo, a fintech redefining finance with AI and decentralized finance, driving customer experience strategy and operations.