Finance Collections Specialist
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Job Description
Finance Collections Specialist reducing account delinquency and resolving billing issues. Supporting EisnerAmper’s accounting and advisory operations through timely collections and payment processing.
Responsibilities:
- Monitor accounts to identify outstanding debts
- Investigate and reconcile client data
- Find and contact clients to ask about their payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer payment issues
- Update account notes and collection efforts
- Report on collection activity and accounts receivable status
- Call to request payment dates for outstanding invoices more than 60 days outstanding
- Escalate past due balances to AR Senior Manager and Partner
- Follow up with colleagues for information clients need to process payment
- Provide customer service regarding collection issues
- Process and review account adjustments
- Resolve invoice discrepancies
- Reduce delinquency of assigned accounts
- Communicate with Treasury management regarding customer accounts
- Build relationships with partners and clients and ensure timely payment
Requirements:
- High School Diploma or equivalent
- 5+ years of experience in billing/collections
- Proven experience as a Collection Specialist
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection
- Working knowledge of SAP
- Knowledge of High Radius a plus
- Advanced Excel skills (formulas, pivot tables)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
Benefits:
- Flexibility to manage your days in support of work/life balance
- Culture recognized with multiple top “Places to Work” awards
- Equal opportunity and merit-based employment environment
- Reasonable accommodations for applicants with disabilities
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