Agente de Renovaciones, Cobranza
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Job Description
Ejecutivo de renovaciones o cobranza para Siigo, proveedor colombiano de software contable y empresarial en la nube. Gestionando clientes, recuperando cartera y negociando soluciones desde casa.
Responsibilities:
- Gestionar renovaciones o cobranza
- Negociar, conectar con clientes y convertir conversaciones en oportunidades
- Comprender las necesidades de cada cliente y brindar soluciones
- Recuperar cartera y fortalecer la relación con los clientes
- Realizar asesoría y gestión mediante canal telefónico
- Participar en 25 días de formación y adaptación al modelo comercial
Requirements:
- Mínimo 1 año de experiencia reciente y certificada en cobranza, recuperación de cartera, retención o fidelización
- Tecnólogo o profesional en cualquier área
- Habilidades de negociación, empatía, comunicación y manejo de objeciones
- Experiencia en gestión de clientes y canal telefónico
- Manejo de herramientas digitales y ofimáticas
- Residir en Colombia
- Disponibilidad para trabajar de lunes a viernes de 8:00 a.m. a 7:00 p.m. y sábados de 9:00 a.m. a 12:00 p.m.
Benefits:
- 100% desde casa
- Póliza de vida y exequial
- Opciones de salud complementaria
- Auxilio por incapacidad
- Apoyo para estudios, certificaciones, cursos, idiomas y posgrados
- Celebraciones, integración, voluntariados y reconocimientos
- Beneficios exclusivos
- Computador portátil, teclado, mouse y diadema proporcionados por la empresa
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