Credit Controller, French & German Speaking
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Job Description
Credit Controller managing debt collection in a hybrid setup. Specializing in accounts ledgers with a focus on customer service and interdepartmental collaboration.
Responsibilities:
- Collection of outstanding debt by telephone and email
- Manage the collection of debts and their status.
- Maintain accurate record of query status.
- Attend meetings to minimise customer disputes.
- Process credit held orders and contact sales/customers where necessary.
- Support in the preparation of accounts for litigation.
- Mentor/support Credit Controllers as first point of contact.
- Manage disputes and issues relating to allocated ledgers.
- Lead on customer escalation calls.
- Contribute to the creation and implementation of processes.
- Support key areas within the business.
- Create reports and share with key stakeholders.
Requirements:
- Fluent in French, German, and English
- Experience of chasing debt within multi systems
- Credit control experience in a commercial, B2B environment.
- Excellent customer service skills, ideally in a telephone environment.
- Professional and clear telephone manner
- Good Organisational Skills and Time Management
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- Good attention to detail and accuracy.
- Works well under pressure to time scales, targets, and deadlines.
- Strong interpersonal skills; engage, inspire, and motivate others.
- Experience with using Siebel, Sales Force, SAP, Octopus & Oracle
- Intermediate + Excel skills.
- Attend meetings with Key Stakeholders as required.
Benefits:
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
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