Customer Advisor – Tenerife, Gran Canaria, Fuerteventura, Lanzarote
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Job Description
Customer Advisor providing telephone and written support to clients for a well-known service provider. Role offers positions either remote or in office on the Canary Islands.
Responsibilities:
- You represent a well-known service provider
- You assist customers by phone, email, or letter
- You help customers prepare or correct billing statements
- You answer questions about invoices, record invoice corrections, and initiate dunning blocks
- You are responsible for sending invoices, billing statements and meter-reading reports
- You support customers in creating their billing statements online
Requirements:
- Initial professional experience in telephone-based customer service or motivation for a career change into this field
- Very good German language skills, both spoken and written
- Numerical aptitude
- Quick comprehension / fast learner
- Basic PC skills
- Strong communication skills and a customer-oriented attitude
Benefits:
- A permanent employment contract in part- or full-time (35–39 hrs/week)
- A Spanish employment contract
- A fixed monthly salary and punctual payment of your remuneration
- Intensive technical training including practical days
- Ongoing support from subject-matter contacts even after training
- Good weather and a great team atmosphere ;)
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