Customer Excellence Manager
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Job Description
Customer Excellence Manager responsible for enhancing customer satisfaction at Jonas Software. Collaborating with teams and managing specialists to resolve customer issues effectively.
Responsibilities:
- Collaborating with other departments (sales, support, account management, development and professional services) to identify struggling customers, put together a plan for resolving their issues and follow up to ensure their satisfaction
- Coaching, developing and managing other customer excellence specialists and/or coordinators
- Recommending and providing additional services including system audits and training
- Assisting the Collections department with customer calls when they identify payment issues
- Managing the distribution and follow up for customer survey results including support surveys, professional service surveys, system audit surveys, annual overall surveys
- Working with other teams to optimize the customer experience strategy demonstrating a customer focused mindset at all times
Requirements:
- A proven passion for delighting customers and going above and beyond for them
- Previous user of Club Caddie or Golf Operations experience
- Knowledge of the Jonas product
- Strong experience in accounting-based applications preferably in Club Industry, Service and/or related industries
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent organizational, time management skills
- Excellent command of the English language (spoken and written)
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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