Customer Experience Representative
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Job Description
Customer Experience Representative providing personalized support to small business buyers via phone, email, and chat at B-Stock, the largest B2B re-commerce platform.
Responsibilities:
- Deliver a personalized, positive customer experience through various forms of contact
- Inbound telephone support
- Web-based chat support
- Email Support
- Submit suggestions for improvement to streamline current processes
- Advocate on behalf of the customers internally by proactively identifying areas of opportunity
- Assist customers with account creation and troubleshooting
- Communicate with customers and third-party suppliers ensuring a smooth transaction process
- Review customer applications to process them in a timely manner
- Complete ongoing and one-time projects to the benefit of customers and internal teams
Requirements:
- High School Diploma/GED Certificate
- Positive attitude, hard working, flexible with changing priorities, and eager to learn
- Excellent written and verbal English, reading comprehension, and judgment skills
- Ability to come up with meaningful solutions, even if that means thinking outside the box
- High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
- Love technology
- Think personalized responses are the bomb (even when using a canned/macro)
- Ability to work independently or as part of a team to accomplish goals
Benefits:
- Competitive compensation packages including bonus and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote-work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks
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