Customer Growth Specialist
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Job Description
Customer Growth Specialist selling fixed-asset depreciation and lease-accounting SaaS to North American finance teams. Managing trials, implementations, renewals, and account expansion.
Responsibilities:
- Own the 30-day trial experience for North American prospects
- Identify compliance deadlines driving evaluations, connect the product to customer needs, and close deals
- Manage implementation from signed deal to first value
- Run kick-off meetings
- Assist with setting up and importing asset registers and leases
- Collaborate with support and product teams when specialist help is needed
- Manage a portfolio of North American accounts across their full lifecycle
- Run regular customer check-ins
- Identify expansion opportunities, including untapped lease portfolios and upgrades from monthly to annual plans
- Ensure smooth renewals without surprises
- Maintain accurate pipeline, activity, and forecast data in HubSpot
- Engage directly with senior finance buyers in the US and Canada on multi-year deals
- Convert inbound leads into customers, get them live, and grow existing accounts
Requirements:
- Proven experience as an Account Executive, Account Manager, Sales Development Rep, or Customer Success Manager with a quota attached
- A degree in accounting or a Contador Público qualification is highly desirable
- Experience having commercial conversations with CFOs, Financial Controllers, or Finance Directors
- Background in a SaaS, fintech, or software company
- Ability to confidently learn and demonstrate a product
- Experience with tools like Xero, QuickBooks Online, or Sage Intacct is a plus
- Fluent professional English, written and spoken, required
- Ability to write proposals and lead video calls with North American clients daily
- Ability to distinguish between a champion and an economic buyer
- Ability to independently manage a pipeline
- Reliability and consistent follow-through
- Availability for 40 hours per week, Monday to Friday, aligned to the North American business day
- Availability for standard shifts of 10:00 to 18:00 ART three days per week
- Availability for overlap shifts of 12:00 to 20:00 ART two fixed days per week
Benefits:
- 40 hours per week, Monday to Friday
- Completely remote work arrangement
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