Customer Operations Analyst
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Job Description
Customer Operations Analyst optimizing systems and workflows for supply-side marketplace operations at Automatiq. Ensuring efficient service delivery and strong marketplace health as the company grows.
Responsibilities:
- Automatiq is seeking a Customer Operations Analyst to help scale and optimize the systems, workflows, and operational intelligence that power our supply-side marketplace operations.
- Reporting to the Manager, Customer Operations, this role sits at the intersection of operations, systems, analytics, and customer experience, ensuring that our services organization operates efficiently, makes data-informed decisions, and maintains strong marketplace health as we grow.
- The Customer Operations Analyst will own the architecture and effectiveness of customer operations tooling, establish performance visibility across teams, and build the automation, reporting, and operational frameworks that enable scalable service delivery.
- Success in this role is measured by improved operational outcomes — increased efficiency, reduced risk, and stronger team and customer performance.
- This is an ideal opportunity for a systems-minded operator who enjoys connecting people, processes, and technology to solve complex operational problems.
Requirements:
- 2–4+ years of experience in Customer Operations, Support Operations, CS Operations, RevOps, Trust & Safety, or systems-heavy CX environments.
- Required: hands-on experience configuring and administering Intercom in a production environment.
- Experience with platforms such as HubSpot, Pendo, Monday.com, Salesforce, Zendesk, Kustomer, Vitally, or similar tools.
- Strong analytical skills and comfort working with dashboards, segmentation, and trend analysis.
- Advanced Excel or Google Sheets skills; SQL or BI tooling experience is a plus.
- Ability to translate complex operational data into actionable insights.
- Strong systems thinking and process design mindset.
- Comfort operating in a fast-moving, evolving environment.
Benefits:
- This role is also eligible for an annual discretionary bonus.
- Please refer to our Careers page to learn more about some of the benefits we offer.
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