DTC eCommerce Operations Manager
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Job Description
DTC eCommerce Operations Manager scaling a fast-growing health and wellness brand. Building SOPs, improving workflows, and coordinating fulfillment, supply chain, recruiting, and reporting.
Responsibilities:
- Own and improve day-to-day business operations
- Build, document, and implement SOPs and workflows
- Create processes and documentation in Notion
- Coordinate supply chain, logistics, 3PL, fulfillment, and Customer Service
- Identify operational bottlenecks and implement solutions
- Coordinate cross-functional projects and priorities
- Support recruiting, interviewing, and employee onboarding
- Ensure employees have the systems and access needed to perform their roles
- Provide operational reporting to executives
- Build structure and accountability across departments
Requirements:
- 3+ years managing operations for a DTC/eCommerce brand
- Proven experience creating and implementing SOPs and operational systems
- Strong eCommerce management experience
- Highly organized with excellent project and process management skills
- Comfortable managing multiple priorities in a fast-paced environment
- Proactive problem-solver who works well independently
- Strong ownership mentality—you identify problems and solve them
- Able to commit exclusively to the company
- Strong plus: experience working inside a scaled DTC brand across operations, project management, hiring, customer service, fulfillment, supply chain, and reporting
- Strong plus: previous ownership or management of a direct-response eCommerce brand generating approximately $2M–$5M+ per month, particularly in the supplement space
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