Customer Project Manager
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Job Description
Customer Project Manager leading Philips healthcare technology implementations, including patient monitoring, IT, and capital equipment projects. Coordinating clinical and technical teams across the western United States.
Responsibilities:
- Coordinate, lead, and motivate cross-functional internal and external sales, clinical, and technical teams with hospital-assigned project managers and key stakeholders
- Develop and manage comprehensive project plans using Philips project management methodology and tools
- Create and maintain detailed work breakdown structures (WBS) defining scope, deliverables, and execution timelines
- Lead change, risk, communication, stakeholder, and resource management planning
- Ensure projects are delivered according to the statement of work
- Drive successful implementation and an exceptional customer experience
- Lead end-to-end patient monitoring, therapeutic care, IT, and capital equipment implementations
Requirements:
- 2+ years of experience in IT project management; healthcare environment preferred
- Project management and/or Lean certifications are a plus
- 4+ years of experience with MS Project, MS Office Suite, Salesforce.com, and other standardized project management tools and documentation
- At least a bachelor’s degree in a clinical field, computer science, information technology, project management, or a similar field, or 6+ years of relevant experience
- Ability to meet minimum physical, cognitive, and environmental job requirements for the Field Service position, with or without accommodation
- Strong written and verbal communication skills
- Ability to influence diverse project stakeholders through effective leadership
- High level of organization and attention to detail
- Up to 75% travel required
- US work authorization required
- Must not require sponsorship for a work-authorized visa now or in the future
- Must reside in or within commuting distance to the west zone
- No relocation benefits provided
Benefits:
- Field service and lead generation incentive bonus plans
- On call pay
- Company fleet/car
- Training
- Advancement opportunities
- Annual incentive plan may be offered
- Field service incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Philips Total Rewards benefits program
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