Customer Representative – Contract Opportunity
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Job Description
Remote customer service representative supporting callers for client programs. Handling inquiries, documenting interactions, and pursuing performance-based advancement.
Responsibilities:
- Provide customer service support via phone
- Resolve inquiries using established processes
- Document interactions accurately
- Maintain performance standards throughout certification and production
- Take inbound and outbound calls professionally and empathetically
- Help customers resolve basic questions and issues
- Input data accurately into client systems
- Follow up to ensure customer satisfaction
- Work toward metrics that can lead to fast-track promotions
Requirements:
- 1099 independent contractor opportunity
- Certification attendance is mandatory
- Startup and equipment requirements apply
- Missing certification or performance benchmarks may result in removal
- Quiet, distraction-free home workspace
- Wired high-speed internet
- Windows 11 PC with 8 GB RAM minimum; 16 GB preferred
- USB headset and wired internet required prior to start
- Ability to follow structured systems without hand-holding
- Consistent and punctual attendance
- Ability to manage responsibilities in a professional home office environment
Benefits:
- Advancement opportunities are performance-based
- Fast-track promotions may be available based on metrics
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