Commercial Logistics Representative, Global
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Job Description
Commercial logistics representative coordinating implants, instruments, and surgical kits for VB Spine. Managing urgent domestic and international shipments supporting spinal procedures.
Responsibilities:
- Coordinate end-to-end logistics for medical device shipments supporting scheduled and urgent surgical procedures
- Plan, execute, and track domestic and international shipments of implants, instrument sets, and related materials using carriers, couriers, and 3PL partners
- Serve as a primary point of contact for Sales, Customer Service, Distribution, and field teams regarding shipment status, delivery timelines, and issue resolution
- Manage urgent, same-day, and expedited shipment requests
- Create shipping documentation, labels, commercial invoices, and customs paperwork for global shipments
- Monitor shipments in real time, identify potential delays, and resolve issues before they impact surgical schedules
- Coordinate inventory movements between warehouses, hubs, hospitals, and physician offices
- Support RMA processing, product exchanges, and reverse logistics activities
- Maintain accurate shipment records and update ERP/CRM systems for data integrity and audit readiness
- Build and maintain relationships with carriers, freight forwarders, customs brokers, and internal stakeholders
- Collaborate with Sales, Operations, Quality, Finance, and Supply Chain on order fulfillment
- Identify process improvements to enhance service levels, reduce costs, and improve operational efficiency
Requirements:
- High School diploma or equivalent required
- 2+ years of experience in logistics, distribution, or supply chain coordination
- Medical device, healthcare, or regulated industry experience strongly preferred
- Experience coordinating time-sensitive shipments and working with carriers such as FedEx, UPS, or specialized medical couriers
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills (written and verbal) and a customer-service mindset
- Proficiency with Microsoft Office, especially Excel
- Experience with ERP systems; JD Edwards, SAP, or similar preferred
- Attention to detail and ability to maintain accurate documentation
- Ability to work effectively under pressure and adapt quickly to changing priorities
- Knowledge of basic import/export or customs processes is a plus
Benefits:
- Potential for overtime
- Bonuses and incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Ongoing training and professional development opportunities
- Opportunity to grow within a fast-paced, dynamic company
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