Revenue Cycle Representative
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Job Description
Revenue Cycle Representative collecting insurance and self-pay balances for Rosecrance behavioral health services. Managing claims, accounts receivable, revenue-cycle compliance, and collections remotely.
Responsibilities:
- Collect outstanding balances from commercial insurance and self-pay payers
- Continuously improve revenue cycle processes
- Manage client business accounts, policy applications, and collection activities
- Work eight-hour shifts five days a week and be available for additional hours when necessary
- Manage credit and collections activities for client accounts
- Maintain the accounts receivable ledger and monitor aged receivables
- Maintain current knowledge of benefit plans, contract terms, rates, billing forms, and codes
- Check claim status using telephone, websites, and other available means
- Document and recommend adjustments to client accounts
- Pursue collection activities and follow up on balances outside established norms
- Coordinate collection activities with outside agencies, including court appearances as needed
- Apply credit policies consistently from admission through final account resolution
- Securely handle cardholder data, including encryption, data storage limitations, access controls, security protocols, and PCI DSS compliance
- Participate in mandatory PCI training and regular security assessments
- Provide feedback and education to departments/internal customers regarding issues impacting revenue flow or capture
- Provide documentation and reports to assist in fiscal management
- Participate in Revenue Cycle Team meetings and activities
- Comply with the Rosecrance Corporate Compliance Program, Code of Conduct, mission, vision, values, and expectations
- Deliver exceptional customer service
Requirements:
- High School diploma or GED
- One to two years of experience in healthcare claims processing and collections, or an equivalent combination of education, training and experience
- Computer proficiency in a Windows environment
- Knowledge of Microsoft Office products with an emphasis in Excel
- Adequate written skills to accurately complete required documentation within prescribed time frames
- Excellent organizational skills
- Must live in WI, IL, or IA
- Must pass an occupational health screening
- Must work in a zero-tolerance drug-free environment, including marijuana
Benefits:
- Medical, dental, and vision insurance (multiple plan options to meet your needs)
- 401(k) with employer match & discretionary contribution
- Group Life Insurance, LTD and AD&D
- Tuition assistance & licensure/certification reimbursement
- Paid Time Off, sick time, bereavement leave
- Referral program earning up to $1,000 per hire!
- Wellness program, including an on-site gym at select facilities
- Discounts at participating retailers
- Daily pay available through UKG Wallet for financial flexibility
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