Patient Experience Representative – Saturday to Wednesday
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Job Description
Patient Experience Representative supporting patients using PocketHealth’s digital medical imaging platform. Providing technical guidance and feedback to improve healthcare access.
Responsibilities:
- Provide timely technical support to patients via email and phone
- Provide guidance on appropriate use and general platform education
- Help patients access their health records and navigate the PocketHealth platform
- Gather patient and provider feedback to help Management and Engineering teams shape the platform’s future
- Directly support patients in their healthcare journey
Requirements:
- Ability to work Saturday to Wednesday, 9am to 5pm EST
- Excellent communication skills in English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and ability to juggle multiple tasks
- Experience with or passion for healthcare is an asset, but not required
- Technical Support experience is an asset
- Communication skills in Spanish or French are an asset, but not required
- Ability to work independently in a fast-paced startup environment
Benefits:
- Competitive salaries and benefits
- Stock options for every employee
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Remote work
- Comprehensive health and benefits package
- Equity in the form of stock options
- Career growth opportunities
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