Customer Service Advisor, 12 Week FTC
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Job Description
Customer Service Advisor engaging with customers through various channels for Pets at Home. Delivering excellent service while adapting to changing business needs in a flexible environment.
Responsibilities:
- Engage and build rapport with customers either by Live Chat, Social Media or Telephone
- Deliver Excellent customer service to each and every customer
- Empathise with the customer to problem solve & provide best resolution
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback
- Achieve company and individual Key Performance Indicators (KPI’s)
- Engage with customers in a friendly and professional manner
Requirements:
- Experience of dealing with a high volume of emails & Live Chat
- Previous experience working towards targets & KPI’s
- Computer literate with the ability to multitask and use multiple systems
- An ability to work as part of a great team
- Excellent communication skills, being happy to communicate to our customer’s via email
- Proven ability of decision-making skills.
- Experience of working remotely
Benefits:
- Flexible work arrangements
- Professional development programs
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