Customer Service Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Advisor engaging with customers through various channels including Live Chat and Social Media. Delivering excellent service and support while resolving inquiries effectively.
Responsibilities:
- Engage and build rapport with customers either by Live Chat, Social Media or Telephone
- Deliver Excellent customer service to each and every customer we have interaction with
- The ability to empathise with the customer to problem solve & provide the best possible resolution for the customer
- Stay up-to-date on new products, services, and policies.
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- The ability to bring our values to life through our interactions with customers and colleagues
- Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Requirements:
- Experience of dealing with a high volume of emails & Live Chat
- Previous experience working towards targets & KPI’s
- Computer literate with the ability to multitask and use multiple systems at any one time
- An ability to work as part of a great team
- Excellent communication skills, being happy to communicate to our customer’s via email
- Engage with customers and colleagues alike in a friendly and professional manner while actively listening to their concerns
- Proven ability of decision-making skills.
- Experience of working remotely
Benefits:
- Flexibility to work remotely
- Opportunity for professional development
Similar Jobs
Customer Service Representative – Seasonal
Customer Service Representative providing support via phone, email, and chat for an online apparel retailer. Engaging with customers and ensuring best-in-class service while working remotely.
Customer Service Advisor, 12 Week FTC
Customer Service Advisor engaging with customers through various channels for Pets at Home. Delivering excellent service while adapting to changing business needs in a flexible environment.
Customer Service Representative
Customer Service Representative at Coconut connecting businesses with top-tier remote talent. Handling customer service calls and managing records with a focus on meaningful partnerships.
Customer Care Specialist II
Customer Care Specialist delivering support and resolving product inquiries in a global medical device company. Remote role with a focus on customer care across various technical issues and orders.
Customer Success and Support Specialist
Customer Success & Support Specialist at Ship.Cars delivering customer success and support for auto logistics. Managing client pipeline and conducting product demos from Sofia (remote)
Customer Support Representative
Customer Support Representative assisting authors on a publishing platform through phone, email, and chat. Handling customer inquiries and managing post-publication cases.
Kundenservice
Join our customer service team in Turkey supporting a renowned household appliance maker. Responsibilities include handling inquiries and providing technical support in German.
Customer Experience Representative
Customer Experience Representative managing inbound inquiries and providing personalized support for AssuranceAmerica. Engaging clients and solving problems in a fast-paced environment.
Japanese Customer Service Agent – Level 1, English & Japanese
Japanese Customer Service Agent working remotely to support a global pharmaceutical company. Handling inquiries and providing technical and operational support impacting patient care and health initiatives.
Customer Service Representative
Customer Service Representative managing customer inquiries and sales lead database for PestCo. Requires strong communication skills and attention to detail in a remote role.
Asesor de Customer Service
Customer Service Advisor at InDigital XP, providing customer support and solutions across multiple interaction channels. Engaging with clients effectively and ensuring satisfaction in operations.
Customer Service Coordinator, Order Processing – ERP, 3PL
Join MELAG Australia as an Order Fulfilment Coordinator managing order processes for dealer partners. Work remotely while coordinating with our team and 3PL providers.
Team Lead, Customer Care
Team Lead in Customer Care managing a team to meet goals and standards. Focused on coaching, data analysis, and operational efficiency in a remote setup.
PDS Transition/Transformation Support Specialist
Providing operational support for PDS Transition/Transformation processes at JLL. Collaborating with teams for seamless project delivery and best practice implementation.
Analista de Atendimento ao Cliente, Junior – Suporte
Junior Customer Support Analyst for SaaS platform focusing on training and client support. Responsibilities include resolving issues, conducting trainings, and improving product materials.
Federal DoD Customer Support Manager
Customer Support Manager for Federal DoD Government Markets at Motorola Solutions ensuring customer satisfaction and managing service contracts. Cultivating relationships and driving business growth in multiple states.
Sales & Customer Service Representative – Entry Level
Entry Level Sales and Customer Service Representative at Soft Innovation Ltd with opportunities for growth and mentorship. Join a supportive team focused on sales and customer experiences.
Customer Service Representative
Customer Service Representative providing remote support to customers at LesBaird Consulting LLC. Aiding customer inquiries and maintaining service quality in a flexible work environment.
Customer Service Agent, Portuguese
Customer Service Agent representing brands and engaging with customers on digital platforms. Handling customer feedback, inquiries, and content moderation while ensuring brand consistency in communication.
Bilingual Customer Support Representative, Spanish-English
Bilingual Customer Support Representative handling live customer inquiries in Spanish and English. Responsible for phone, email, and chat support, ensuring issue resolution in a timely manner.