Customer Service Specialist
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Job Description
BeMobile seeking a Customer Service Specialist to join Call Center team. This role involves customer outreach and providing outstanding remote service.
Responsibilities:
- Inbound Customer Support: Handle incoming customer inquiries, objections, and complaints across multiple communication channels. Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions.
- Outbound Customer Outreach: Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales. Stay organized with follow-ups to maximize conversions and exceed monthly targets.
- Lead Development & Management: Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms to ensure smooth and efficient sales processes.
- Professional Collaboration: Communicate effectively with your team and support retail locations to meet targets. Share insights, trends, and feedback to improve the customer experience across the organization.
- Exceed Customer Expectations: Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers’ lives easier while supporting sales goals.
Requirements:
- 1-2 years of Retail or Wireless experience or relevant experience
- 1-2 years of call center or customer outreach experience preferred
- Excellent communication, collaboration, and interpersonal skills.
- Exceptional time management skills.
- Must be able to manage multiple tasks with proper attention to detail in each task.
- Must be comfortable on the phone, doing customer outreach, and providing customer service support.
- Must have a reputation for exceeding expectations without constant oversight.
Benefits:
- Health, Dental, and Vision Insurance
- Employee Assistance Program (EAP)
- 401(k) with Employer Match after 90 Days
- Career Advancement Opportunities
- Pet Insurance
- Verizon Service Plan Discounts
- Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling
- Paid Time Off and Sick Pay
- Maternity and Parental Leave
- DeVry University Continuing Education Discounts
- …and so much more! :)
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