Customer Service Engineer – IT Engineering
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Job Description
Customer Service Engineer providing technical support for Corporate Planning software users. Ensuring smooth operation and resolution of client inquiries and issues.
Responsibilities:
- In Customer Service, you are the first point of contact, problem solver, and trusted advisor for our customers.
- You ensure that our software runs smoothly in day-to-day operations and that issues are not only resolved but also understood.
- You work closely with the team and have a direct impact on the quality of our solutions.
- By systematically evaluating log files and customer systems, you identify disruptions and clearly isolate causes to software or infrastructure.
- You detect incidents quickly, prioritize them based on technical criteria, and ensure sustainable resolution.
- Via our customer portal you manage tickets independently and competently support users with questions about using our software.
- In close exchange with Development, the Cloud team and Consulting, you bring in customer feedback and actively drive improvements.
- You document solutions and findings in a structured way, creating a reliable knowledge base for customers and colleagues.
Requirements:
- Completed vocational training or degree in an IT-related field
- Practical experience in IT support, customer service or a comparable role, and confident use of ticketing systems
- Knowledge of Windows Server and Microsoft SQL Server, and an understanding of business/financial contexts
- Structured working style, strong customer orientation, decisiveness under pressure, and pronounced problem-solving skills
- Very good German language skills and good English skills for communication in an international environment
Benefits:
- Flexible working time models, home office, workation, time-credit account (e.g., for a sabbatical)
- Support for personal and professional development, international career opportunities, cross-group advancement prospects, diverse training offerings, and development reviews
- Open communication, informal first-name culture, team spirit, respect, appreciation, and regular team and company events
- Onboarding program, Employee Assistance Service, company bike leasing (JobRad), employee offers/discounts, and company pension scheme
- 45 days of annual leave per year
- Health bonus
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