Engineer – Parts & Service, Surface & Under Ground Drills
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Job Description
Engineer providing parts sales and technical support for Sandvik Surface and Underground Drills in the Middle East. Involves training and extensive travel across Middle Eastern countries.
Responsibilities:
- Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills
- Deliver training to dealer and customer service teams
- Provide technical support for commissioning, warranty handling, and advanced repairs
- Install, repair, inspect and commission products and equipment at customer site or own premises independently
- Conduct problem solving and analysis of non-standard problems using various approaches, tools, and techniques
- Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues
- Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment
Requirements:
- Minimum of 7 years of relevant experience in Sandvik Surface and Underground Drills
- University Degree/Diploma in Mechanical or Automotive Engineering or in an equivalent field or hold relevant technical experience
- Solid product knowledge, trouble shooting and problem-solving experience within Surface Boom Drills (DXi, DIi & Dpi Series) and Underground Drills (DDi, DTi, DLi & DSi Series)
- Experienced in Customer Service
- Strong communication skills in English, both verbal and written
- Fluency in a second language will be considered a plus.
Benefits:
- Health and Safety (Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills)
- Deliver training to dealer and customer service teams
- Provide technical support for commissioning, warranty handling, and advanced repairs
- Conduct problem solving and analysis of non-standard problems by using a variety of approaches, tools and techniques for recognizing operational or process problems and determine the appropriate approach
- Conduct advanced and specialized repairs and inspections of products and equipment at customer site or own premises
- Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support
- Support the customer’s product/equipment/processes by advising on possible improvements to more advanced technical solutions and products.
- Use deep knowledge of the tasks, tools and procedures in providing technical support to the sales team and customers.
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