L1-L2 Service Desk Engineer
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Job Description
Technical Support Engineer providing L1–L2 IT support and maintaining office IT infrastructure at GROWE. Troubleshooting hardware/software issues and collaborating with IT teams for solutions.
Responsibilities:
- Provide L1–L2 technical support for end users in a corporate environment;
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
- Install, configure, and support Windows and MacOS operating systems;
- Troubleshoot and resolve hardware, software, networking, and system-related issues;
- Perform regular system maintenance, updates, patching, and preventive support activities;
- Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
- Support endpoint security processes, including antivirus, encryption, and patch management;
- Assist with procurement, setup, and replacement of IT equipment;
- Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
- Escalate complex issues to senior support teams when necessary;
- Collaborate with internal IT teams to ensure smooth and stable IT operations.
Requirements:
- 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
- Experience combining both L1 and L2 support responsibilities;
- Proven experience supporting end-user devices in enterprise environments;
- Strong knowledge of Windows 10/11 administration;
- Strong experience with MacOS support (Linux knowledge is considered a plus);
- Understanding of endpoint security principles, including patch management, antivirus, and encryption;
- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
- Experience working with ticketing or task management systems;
- Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.
Benefits:
- Provide L1–L2 technical support for end users in a corporate environment;
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
- Install, configure, and support Windows and MacOS operating systems;
- Troubleshoot and resolve hardware, software, networking, and system-related issues;
- Perform regular system maintenance, updates, patching, and preventive support activities;
- Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
- Support endpoint security processes, including antivirus, encryption, and patch management;
- Assist with procurement, setup, and replacement of IT equipment;
- Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
- Escalate complex issues to senior support teams when necessary;
- Collaborate with internal IT teams to ensure smooth and stable IT operations.
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