Solutions Engineer, Service Provider
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Job Description
Solutions Engineer supporting Kentik's sales team to implement innovative solutions. Managing technical sales aspects and customer integration in the EMEA region.
Responsibilities:
- Manage all technical aspects of the sales journey including product demonstration, proof of concept, and feature requests
- Respond to RFIs, RFPs, and RFQs
- Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
- Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
- In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers
- Integrate with their own in-house tools and systems
- Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
- Attend trade shows, conferences, and meetups
- Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers
Requirements:
- 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
- Must be located in EMEA region
- Fluent in English, with excellent written and verbal communication skills
- Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
- Experience managing Cisco/Juniper routers and Linux servers
- Strong understanding of network and application protocols (e.g. Netflow, SNMP, BGP, DNS, TCP/IP, HTTP) and their use for infrastructure design and operations
- Understanding of DDoS attacks and basic mitigation methods
Benefits:
- Competitive salary
- Amazing benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
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